This website is run by Mole Valley District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • use browser technology to change colours, contrast levels and fonts
    zoom in without the content spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
    listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website currently? (as at February 2020)

We know some parts of this website aren’t fully accessible:

  • older YouTube hosted videos don’t directly have captions

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Call: 01306 885001

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact

Contacting us by phone or visiting us in person

We have a hearing induction loop in our Reception. We also have a limited number of staff capable of offering interpretation services (by appointment only).

Find out how to contact us here

If you are deaf or hard of hearing you can contact us by SMS text on 07771 576411 (Monday to Friday 8.30am to 5pm).

Technical information about this website’s accessibility

Mole Valley District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

PDF documents

A few of the older PDFs and Word documents referred to on this site don’t meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. These were produced before the new accessibility legislation was introduced.

Past Mole Valley District Council Agendas and Minutes that we have linked to

Many of these were produced before we had to comply with accessibility legislation. We are looking at ways to ensure all future documents are made accessible wherever possible.

Transform Leatherhead 2016 Masterplan

This was produced before the new accessibility legislation was introduced. We are however updating this document to an accessible version and this will be uploaded as soon as possible.

Where possible we could provide accessible formats of these documents on request. Contact:

Any new PDFs or Word documents we publish will meet accessibility standards.

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions – live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Recorded Video

We add subtitles or provide transcripts to any new videos.

Content that’s not within the scope of the accessibility regulations

  • Maps and plans
  • Third party content which is not in our control

This statement was prepared in February 2020.